Loganair chief pens open letter to Orkney customers

The chief executive of Loganair has this week pledged to improve services, after persevering through what he has described as a “difficult April” for Orkney customers.   

The admission by Jonathan Hinkles that high levels of COVID absence among airline employees coupled with delays in aircraft maintenance has seen its Orkney services suffer comes just weeks after NHS Orkney was forced to postpone a number of operations as a result of flight delays.

This followed months of customer frustration over intermittently delayed and cancelled flights.

In the open letter, shared with The Orcadian on Tuesday morning, Mr Hinkles promises to get service levels “back to where they need to be” as we emerge from the pandemic.

This includes agreed pay rises for staff to meet with the cost of living challenge, and a commitment to delivering to customers the high quality service offered by the airline.

Read the letter in full and accompanying story in The Orcadian, available online and in shops from Wednesday.